Privacy Policy for Belka Laser and Fabrication

Last Updated: January 2026

Belka Machine Service LLC dba Belka Laser & Fabrication ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. If you have any questions, email us anytime at [email protected].

1. Information We Collect

We collect information you voluntarily provide when you submit a quote request, contact form, or upload project details. This may include: Name, Email, Phone number, Business name, Project description and specifications, Materials, quantities, deadlines, and related project details, File uploads (CAD files, PDFs, images, sketches, drawings, etc.), How you heard about us, Website usage data and analytics. We also automatically collect basic browsing information through tools like Google Analytics and Meta Pixel.

2. How We Use Your Information

We use your information to: Respond to quote requests, Communicate about your project or order, Review files and specifications for manufacturability, Provide accurate pricing and timelines, Improve our services and website, Maintain internal records, Send occasional marketing or promotional messages (opt-in only). We do not sell your personal information.

3. SMS/Text Messaging Communications

How We Obtain SMS Consent

When you provide your phone number through our contact forms, quote requests, or other communication channels, you may be given the option to opt-in to receive SMS/text messages from Belka Laser & Fabrication. SMS consent is obtained in the following ways:

Express Written Consent: By checking a box, submitting a form with SMS opt-in language, or otherwise affirmatively agreeing to receive text messages

Verbal Consent: In some cases, through direct phone conversation where you explicitly agree to receive SMS communications

Double Opt-In: You may receive an initial confirmation message asking you to confirm your consent

Consent to receive SMS messages is not a condition of purchasing any goods or services from Belka Laser & Fabrication.

How We Use SMS Communications

We use SMS/text messaging for:

Transactional Messages: Order confirmations, quote updates, project status notifications, delivery/pickup coordination, and other service-related communications

Marketing Messages: Occasional promotional offers, new service announcements, and special deals (only if you've opted in)

Message Frequency and Costs

Message frequency varies based on your project activity and preferences. Standard message and data rates may apply as determined by your mobile carrier. We are not responsible for any charges from your mobile carrier.

Your SMS Rights and Opt-Out Options

You can opt-out of SMS messages at any time by:

Texting "STOP" to (616) 867-0064

Replying "STOP" to any message you receive from us

Emailing us at [email protected]

Contacting us directly at (616) 867-0064

After you text "STOP," you will receive one final confirmation message that you have been unsubscribed. You will no longer receive SMS messages from us unless you opt-in again.

For help or more information about our SMS program, text "HELP" to (616) 867-0064 or email [email protected].

SMS Data Privacy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Your phone number and SMS consent information will be stored securely in our GoHighLevel (GHL) CRM system. We may share SMS data with service providers who help us deliver messages (such as our SMS platform provider), but only for the purpose of sending you messages you've consented to receive. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to deliver the service.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. We are not responsible for issues with your mobile carrier's network or service.

4. File Uploads & Project Data

Uploaded files may include drawings, proprietary designs, or intellectual property. Belka Laser & Fabrication treats all files as confidential. However, we cannot be responsible if a customer uploads trademarked, copyrighted, or proprietary designs they do not own or have permission to use. By uploading, you confirm you have the right to share those materials. All files are stored within: Our secure GoHighLevel CRM system, Internal Google Drive folders, Google Workspace email systems for communication (when applicable).

5. How We Store & Protect Information

We store information through: GoHighLevel (GHL) CRM, Google Drive, Google Workspace email, Internal business systems. We retain data indefinitely unless you request deletion. Reasonable technical and organizational measures are used to protect your data.

6. Sharing Your Information

We only share your information in the ways needed to run our business: Internally with our team, With trusted vendors that support operations (GHL, Google Workspace, analytics tools, SMS service providers, etc.), With partners or vendors needed to help fulfill your order (when applicable), With analytics/advertising tools like Google Analytics or Meta Pixel. We do not sell your personal information to anyone. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Your Choices & Rights

You may request at any time to: Access the information we have about you, Update or correct your information, Delete your information, Opt out of marketing messages (email or SMS). To submit a request, email [email protected].

8. Children's Privacy

We do not knowingly collect or store information from anyone under the age of 18. If you believe a minor has submitted information, please contact us and we will remove it.

9. External Links

Our website may link to external sites. We are not responsible for their privacy practices or content.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated date.

11. Contact Us

Belka Laser & Fabrication

9210 Cherry Valley Rd Ste A

Caledonia, MI 49316

Phone: (616) 867-0064

Email: [email protected]